Terms and Conditions
Terms of Service
Please read the following Terms of Service carefully. By registering an account with Kudos Casino you agree that you fully understand and accept all of the following. These terms were last updated on the 10th September 2019
Kudos Casino is restricted to individuals who are over 18 years of age, of legal age of majority and who are resident in jurisdictions where the use of Kudos Casino and its games is not prohibited by local or national law. All wagers are void where prohibited by law.
If you are in one of the following countries you are not permitted to create a new account and play for real money: Azerbaijan, Costa Rica, Curacao, Djibouti, France, Germany, Iran, Iraq, Moldova, Montenegro, Myanmar, Netherlands, Netherlands Antilles, Pakistan, Russian Federation, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Zimbabwe. If it is determined that you have created a new player account from one of these excluded countries any initial deposits will be returned. It is your responsibility to determine the legality of online gaming in your local jurisdiction. If you are unsure you should seek legal council before playing for real money. Players can create accounts from any country and access the casino for fun play mode.
Players from the following countries must make a cash purchase before they can redeem any non deposit bonuses: Albania, Armenia, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Indonesia, Latvia, Lithuania, Malaysia, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine
Kudos Casino is operated by IG Services NV and holds a Gaming License from Curacao eGaming. IG Services Limited. IG Services Registered address is:
New Haven e-zone
Emancipatie Boulevard 29
All wagering and account balances at Kudos Casino are conducted in US Dollars (USD). Purchases with any other currency are accepted and will be converted to USD at the banks current exchange rate. Kudos Casino will not be liable for any currency conversion expenses.
Players who choose to play for real money do so at their own discretion and risk. As with all gambling, there is the risk of losing money with this software.
By using our website or software you represent that:
• You are at least the age of legal majority in the jurisdiction in which you reside.
• You understand that games may be played for free, or for money.
• You do not find the website or software to be offensive, objectionable, unfair, nor indecent.
• You fully indemnify us from any costs or damages that may arise from your use of our website or casino software.
• You accept that the game server will determine the game results and that in the event of a dispute the records stored on the game server will be deemed accurate.
Kudos Casino may withhold play, winnings or account balances and/or apply charges to your casino account should we, in our sole discretion, determine the account to be fraudulent, or under any of the following circumstances:
• If you hold more than one account, or your account is linked to other accounts
• If the name on your casino account does not match any credit card or other funding source used on the account
• If the signature on your verification form does not match your credit card and/or verification documents.
• If the verification documents provided have been altered, manipulated or have had identifying information removed
• If you provide false, incorrect or misleading information when opening your casino account.
• If you are not of legal age in the jurisdiction where you reside.
• If you reside in a jurisdiction, where law prohibits the use and participation of such games.
• If you have allowed or permitted (purposely or not) another party access to your casino account.
• If you have reversed or charged back any of your purchases on your casino account.
• If your deposited funds have not yet cleared
• If you are found cheating or you have disrupted the natural randomness of the Games.
• If you are involved in any form of automated, commercial, collusion or syndicate play.
• If Kudos Casino should become aware that you have played at any other online casino under any of the circumstances set out above.
In addition, Kudos Casino reserves the right to:
• Cancel your membership at any time and without notice. Any funds in your account will be credited to you via the method of our choice.
• Limit or refuse your purchases or wagers, and refuse or rescind any bonus offers made.
• Make final decision on the transaction methods available to you for deposits and withdrawals.
All withdrawals are subject to audit and are only paid to verified accounts. To verify your account you will provide us sufficient documentation to prove your identity, complete our verification form and make at least one cash purchase. This cash purchase is for verification purposes only and can be withdrawn with no wagering requirement.
This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history, a photograph of yourself holding any of these documents, and/or other appropriate or notarised documentation. The verification form is available here.
Your account may be closed and any balances void if you fail to provide this within 10 working days from our request, if any of the documentation provided is inconsistent with the information provided at registration, or if in our sole opinion the documents have been falsified or manipulated.
Confidentiality and Privacy
You should keep your account information strictly confidential as you are solely responsible for your account transactions and any use of the software application through your account.
Your personal identity and all the information you provide to us will remain strictly confidential. Kudos Casino will not sell, rent or share your personal information with any third party unless required by law. We use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access.
Kudos Casino will not report wagering information or details of any winnings on your behalf.
If your casino account is dormant for a period of 180 days your account balance will be reduced to zero. This is to ensure our affiliates are compensated fairly. These funds can be reinstated at any time by contacting customer services.
Any cash deposits need to be turned over at least once prior to withdrawal.
Only the original recipients of any promotion are permitted to claim it. Failure to comply with the rules for any part of a promotion will result in all winnings from the promotion being void.
Any winnings derived from game features triggered or games started while a promotion is active will count as part of the promotion.
There is no maximum withdrawal limit however large wins may be paid in instalments depending on the limitations of the payment method used to withdraw.
Kudos Casino reserves the right to apply reasonable charges for processing withdrawals. When withdrawing from free offers or Kudos Credits a fee will always be applied. If a maximum withdrawal restriction is in place this charge will applied after the maximum withdrawal restriction has been applied.
Kudos Casino reserves the right to change or amend this agreement or the terms and conditions of its promotional offers at any time and without prior notice.
Kudos Credits will be applied to your account according to the schedule as set out on our website. Players are not required to receive Kudos Credits and can opt out by notifying Customer Services.
Kudos credits have a wagering requirement of 10x the credit value and a maximum withdrawal of 20x the credit value or $100 whichever is greater. All games are permitted equally while wagering Kudos Credits.
If daily, weekly, monthly or promotional Kudos Credits are to be applied on the same day they will be counted as a single large credit amount for the purposes of calculating the wagering requirement and maximum cashout amount.
Kudos Points are earned for every wager placed in the casino. The amount earned depends on your Kudos Club Level. Wagers on Craps will not earn Kudos Points. Kudos Points can be redeemed for Kudos Credits in the cashier at the rate of 100 Kudos Points to $1.
In addition to Kudos Credits we also offer Free Chips, Free Spins and other non deposit offers. You are only allowed to claim one such offer before you make a further deposit of at least $10 in the casino. Note that you can receive as many Kudos Credits as possible between deposits, you just cannot claim more than one non deposit offer.
Kudos credits are calculated as a percentage of deposits lost in the casino in the time period. All times quoted are in Eastern Standard Time. Kudos Credits will be applied before midday on the day specified.
We will not apply your Kudos credits if you have a balance of $10 or more. If you have missed out on your Kudos Credit for this or any other reason just contact Customer Services and we will apply them manually.
Kudos credits are non-redeemable. Players may withdraw any profit made by wagering these credits, but the Kudos Credits themselves will be removed when any subsequent withdrawal is processed.
Kudos Casino will cash out the full balance on account or maximum allowed when withdrawals are requested from play on Kudos Credits.
On your first day only the 150% promotional Kudos rate will be applied. The maximum first day Kudos credit amount is $600, all other Kudos Credits have no maximum amount.
You should not combine cash balances or purchases with Kudos Credits, Free Spins or any other offer that explicitly states there is a maximum cashout restriction. If a cash purchase is made under these circumstances all subsequent play will be viewed as part of the promotion and any maximum cashout restrictions will apply.
During play with Kudos Credits wagers must be below $10 or 25% of the original credit amount whichever is lower. This is active as long as the Kudos Credits remain in the account balance regardless of the wagering requirement. When playing with any bonus of any description your wagers must also be below $10.
This refund policy is an attachment to our Terms and Conditions. Please read and ensure understanding of both documents before playing.
No refund can be completed once the alleged deposit (including the bonus) has been played.
If, for any reason you are not satisfied with your deposit we will upon your request make a refund of the balance currently held in your account. Before a refund is processed all bonuses in your account will deducted prior to calculating the amount to be refunded.
3. A refund request will only be considered if it is requested within the first 24 (twenty-four) hours of the alleged transaction, or within 30 (thirty) days if a user alleges that another individual (or a minor) has accessed his/her user Account.
4. We reserve the right to withhold any refund or reverse transaction until the identity of the Account User is adequately established to our satisfaction, in order to ensure that any payment made to us will be honoured after a refund has been made. The procedure for this is details above.
5. If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Casino managers, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.
6. If you have funded your account with a banking card We reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the deposits You have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the account.